Frequently Asked Questions
Kilfrost’s technical team offers industry-leading expertise and can assist with in-depth advice and guidance across all areas. Get in touch to share details of your challenge and we can advise which of our industry-leading products may suit best. Our technical team can also provide access to our Kilfrost HTF Test Kit, which has been designed to assist in the installation and maintenance of glycol-based thermal fluids covering a number of applications, including a hand-held optical refractometer which provides an accurate reading of the refractive index of the glycol-based thermal fluid in the system, pH Test Strips to indicate potential corrosion or degradation, a Sample Bottle to send to us for further exploration if needed and all supporting documentation including instructions and logging sheets.
1 Are Kilfrost heat transfer fluids suitable to use with different types of metal in my system?
All Kilfrost fluids contain a comprehensive inhibitor package to protect against corrosion of metals commonly found in heating and cooling systems. Please refer to the ASTM section for the details of these metals.
2 Are Kilfrost heat transfer fluids suitable to use with non-metallic items in my system?
Kilfrost heat transfer fluids are suitable for use with a wide range of non-metallic items. Please refer to our technical guide for the details of these materials.
3 Are Kilfrost products hazardous?
For information on the hazardous classification of your Kilfrost product, please contact Kilfrost Customer Services on:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
4 At what temperature can I use Kilfrost fluids?
Kilfrost offers a range of products to cover most low to medium temperature heating and cooling applications. Please refer to the temperature chart for each specific product range.
5 Do you offer a testing service for fluids?
Kilfrost offers a full testing service which is conducted in an on-site technical facility. Kilfrost's quality assurance chemists will test your Kilfrost products and provide a comprehensive analysis report. To arrange a fluid test, please e-mail: info@kilfrost.com
Kilfrost also offers field testing kits for Winter and Speciality Fluids products.
6 How do I look after/store/handle my Kilfrost products?
For information on how to store, handle and care for your Kilfrost product please contact Kilfrost Customer Services on:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
7 How long can Kilfrost fluids be stored?
All Kilfrost fluids have a minimum shelf life of two years provided they are stored indoors, at an ambient temperature, away from direct sunlight and in sealed original containers.
8 If there is a problem with the performance of my product, can you help?
Kilfrost is available 24/7 to guide you through any issues with your Kilfrost products.
There are a range of documents available to advise you on getting the optimum performance out of your kilfrost products.
If the question you are looking for is not featured in the relevant documents, please contact your Regional Sales Manager or E-mail info@kilfrost.com for assistance.
9 Is an inhibited glycol really necessary?
Any pure glycol without corrosion inhibitors can put a system at serious risk of damage and ultimately result in significant costs and damage to reputation. Please refer to the ASTM section of the Kilfrost Technical Support Guide for further information on the implications of using uninhibited glycols.
10 Is it possible to buy Kilfrost heat transfer fluids in other colours?
Yes, please contact a member of our sales team for minimum order quantities.
