Frequently Asked Questions
We believe in providing an exceptional customer experience, every time. Our customer service team is empowered to do all that they are able to not just meet our customers’ needs but to exceed them, and we are proud of the reputation we have developed for not just providing the highest quality, most efficient, and most effective products on the market, but for treating our customers with true care, attention and personal service.
The long-standing nature of many of our customer relationships is testament to the ease of working with Kilfrost, and we’d love to look after you too.
Do get in touch with a member of our team to learn more.
1 Are Kilfrost products compatible with different materials e.g. plastics / metals / rubber?
For individual product compatibility information please visit the relevant product pages. If you have any additional questions please contact the technical department at Kilfrost on: info@kilfrost.com
2 Can I track my order?
If you have any question concerning your order please contact your Kilfrost Regional Sales Manager or alternatively Kilfrost Customer Services on:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
info@kilfrost.com
3 Do you offer operational guidance for my staff / engineers?
Kilfrost can offer guidance depending on your requirements. For information on the guidance available please contact: info@kilfrost.com
4 How do I place an order?
You can place an order for Kilfrost products by contacting Kilfrost Customer Services on:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
Alternatively, if you would like further information on Kilfrost products or prices please E-mail your enquiry to: info@kilfrost.com
5 How long will my delivery take?
Delivery times vary depending on the amount and type of product you order and your destination. There are different delivery options available. Kilfrost Customer Services will advise you on delivery times and options when you place your order.
6 What are the payment terms?
Kilfrost payment terms are subject to credit approval. Please contact Kilfrost Customer Services for more information on payment options available:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
info@kilfrost.com
7 What is the minimum order amount?
The minimum order amount depends on the product you order. Please contact Kilfrost Customer Services to discuss your requirements on:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
info@kilfrost.com
8 What makes Kilfrost products different from other competitors?
With a history spanning over 80 years, Kilfrost is the global-leader and innovator in de/anti-icing and glycol solutions. As well as offering a broad range of trusted products, Kilfrost also operates a 24/7 comprehensive global logistical service which is supported by a world-class research and delevlopment technology facility.
9 Where can Kilfrost products be purchased?
There are a variety of ways to purchase Kilfrost products. To find out which is the most suitable for your product choice/quantities please contact Kilfrost Customer Services:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
info@kilfrost.com
10 Who collects my empty IBCs?
Kilfrost does offer some IBC collection services, however this is dependent on the terms and conditions of your original order. Please contact Kilfrost Customer Services for additional information:
Tel: +44(0)1434 321500
Fax: +44 (0)1434 321463
info@kilfrost.com
